FREQUENTLY ASKED QUESTIONS
How do I place an ORDER?
If you are a new customer and you have not already done so, Request a Quote from us using our online form OR by sending us a message. Be sure to send any artwork you may have along with desired quantities and expected delivery dates so that we can create an accurate estimate for your labels. We will send you an official estimate to show what your labels will cost (shipping costs not included). Once you decide to order, a proof (PDF) will be created for your final review and approval. Once the proof is approved we will need a Purchase Order from you so that we can proceed with scheduling the production run of your labels.
What is your TURN AROUND TIME?
On our normal working schedule our turn around time is 5-7 days from the day your proof is approved, assuming you have already submitted your Purchase Order. There may be certain instances where a project may take more or less time depending on our workload or the complexity of the project we are trying to produce. In either instance, you will be alerted on the lead time of a project if at any point it differs from what was expected.
Do you offer RUSH SERVICES?
We make every effort to get your labels to you when you need them. We also understand that sometimes things happen such as you forget to order labels, you didn’t order enough, some of your label inventory was damaged, etc. In these cases, we assess the scope of your rush request and see if it is something we can feasibly do. In MOST cases we can expedite your order but it’s evaluated on an order by order basis in case there is something beyond our control that will prevent us from completing your rush request, i.e. having to order a special material.
When is PAYMENT due and how do I SUBMIT PAYMENT?
What is ROLL FORM and why is it important?
Roll form refers to the position that your label comes off the finished roll. This is especially important if your labels will be machine applied using a label applicator. If your labels are hand applied, roll form isn’t so critical. Check with your product manufacturer or co-packer to see what their requirements are for label roll form and be sure to communicate that to us when ordering.
How can I submit my ARTWORK files that are TOO LARGE TO EMAIL?
What does PRESSURE SENSITIVE mean?
Pressure sensitive sounds fancy but really it’s just a formal term for what a label does. It sticks to objects once you peel it off from its liner to expose its adhesive and then apply it using pressure to your object. Also known as stickers.
Is this the place where I can renew my vehicle tag?
Surprisingly, we get asked this question quite often. Here are the correct numbers to call for you vehicle tag needs:
Tag Office – Gastonia (704) 864-4856
DMV – Mt. Holly (704) 827-9486
What are your ARTWORK SUBMISSION GUIDELINES?
Everything you need to know about creating and submitting artwork for your projects can be found on our ARTWORK SUBMISSION page.